What is telehealth
Doctors have been providing telehealth for years by offering after-hours care in the form of “cross-coverage”, but there were limitations:
- Consultations often performed by a nurse or nurse practitioner
- The patient’s medical history not available remotely
- A lack of software to guide and document the consultation
- Reimbursement issues associated with after-hours care
- The patient’s medical issue often not resolved and instead, referred to an office appointment or ER
- Response times varied dramatically
Providing a complete telehealth solution
A handful of telehealth companies have arrived on the scene but provide an incomplete product. In order to be effective, telehealth must be a fully integrated solution. Here’s what you should ask when considering a telehealth solution:
Clinical quality and health
- How far does the physician network reach?
- How experienced are their physicians and how often are they credentialed?
- What kind of quality assurance is in place?
- Do they offer flexible network structures?
Integrated technology platform
- What technological options do they provide members to reach physicians?
- What is their solution for continuity of care?
- What communication options are available to spread the word about telehealth to your employees?
- Do they target your employees with specific and personalized messaging?
The benefits of offering telehealth
Provide 24/7/365 access to quality medical care to all employees regardless of their work location or travel schedule.
Telehealth is a high-quality alternative for rural employees who have long commutes to see their primary care physician.
Telehealth is an affordable alternative to costly urgent care and ER visits for non-emergency medical needs.
Employees can talk to a doctor from anywhere, even while at work. This reduces absenteeism and increases presenteeism.
Employees will enjoy knowing an experienced physician is only a call or click away. You will love the money that will be saved by offering a telehealth solution.