When Should I Use It?
TelaDoc is simply a more convenient, more affordable way to access the care you need, when and where you need it. The TelaDoc service does not replace the care of your PCP, but rather complements it - giving you access to healthcare on your terms.
When should I use TelaDoc?
- Anytime you have a non-emergency medical issue. Click here for a list of common conditions we treat.
- If you can't reach your primary care physician
- If it's after doctor's normal hours of operation
- When you can't make it to the doctor's office due to weather or a remote location
- If you have young children and you’re unable to go to the doctor’s office
- When you're on vacation, on a business trip, or away from home
- If you need a short-term prescription refill
- If you’d like guidance on the type of specialist you should see
- If you have a health-related question you'd like answered
- If you’d like a medical issue explained to you or you need a second opinion
- If you’re thinking of going to the emergency room for a non-emergency medical issue
- As a higher-quality, lower-cost alternative to minute clinics and urgent care centers
- To keep your health record up-to-date and share it with your PCP
- To get access in pandemic or national emergency situations when there is no other access to medical care
When should I not use TelaDoc?
- When you have a serious medical emergency
- If you are treating a complicated or chronic disease
- If you are looking for long term, DEA controlled or lifestyle drugs
- As a substitution for your PCP
Did you know?
- 37% of members who use TelaDoc do so more than once a year.
- There is 98% satisfaction with TelaDoc physicians.
