• Services Overview
• Consult Process
• TelaDoc Guarantee
• When to Call TelaDoc
• Common Conditions Treated
• Prescription Policy
• The Financial Advantage
• General FAQs

General Frequently Asked Questions

1. When should members call TelaDoc?

   Members should call TelaDoc when they are suffering from acute, episodic, non-emergency medical issues. TelaDoc physicians also answer medical questions, assist in immunization planning, and inform patients when their illnesses require a visit to a PCP. TelaDoc is available 24/7, so members can call when their PCP is unavailable or unreachable.
2. What services does TelaDoc provide?

   TelaDoc physicians use telephone medical consults to diagnose a member’s non-urgent medical condition. The patient’s own detailed medical history is used during the consult. Diagnosing a patient’s medical condition is usually a collaborative process between the member and the doctor.
   
   TelaDoc physicians know when they can treat members directly and when to refer the member to his/her primary care physician or to a specialist. If appropriate, the TelaDoc Rx Fulfillment Team will phone the script to the member’s pharmacy of choice. A quality medical consult has been delivered without the patient visiting a PCP or an emergency room.
3. What are the qualifications of TelaDoc physicians?

   TelaDoc physicians are board certified and licensed to practice medicine. They have been trained as primary care physicians, internists or urgent care doctors, and they average 14 years’ experience. All TelaDoc physicians go through a detailed credentialing process before they are certified to join the TelaDoc Physician Association.
4. How does TelaDoc obtain the enrollee’s medical history?

   During the registration process, members complete a Medical History Disclosure that serves as an electronic health record of the individual’s medical history and healthcare profile. The disclosure is similar to the information an individual provides during his or her first visit to a PCP, including past medical history, previous surgeries, chronic illnesses, cholesterol levels, medications or allergies.
5. How does TelaDoc save companies/organizations money?

   TelaDoc replaces many of the costly and unnecessary trips to the doctor’s office or emergency room with more cost effective telephone medical consults. TelaDoc’s 24/7 access to physicians via the telephone allows members to call from practically anywhere, including from work. This can reduce absenteeism, thereby saving money. To find out how TelaDoc can help your organization, contact .
6. How does TelaDoc save consumers money on medical care?

   By becoming a member of TelaDoc, the consumer can access a quality physician any time day or night. TelaDoc offers high quality telephone medical consults for an affordable fee comparable to a co-pay. This enables members to avoid the cost of visiting a primary care physician when it is not necessary to do so. A member can be on the phone with a TelaDoc physician in less than 3 hours.
7. How can TelaDoc resolve members’ medical problems?

   TelaDoc has been able to satisfactorily resolve over 90% of the calls for medical care. TelaDoc physicians have access to the patient’s medical history and consult with the patient to make a diagnosis.