Common questions about Teladoc Therapy.

Are these “real” healthcare providers?
Yes; all of our psychiatrists, psychologists, therapists, counselors and social workers are licensed in the U.S. to provide mental healthcare. They go through a stringent vetting process with Teladoc and follow all HIPAA privacy laws.

Who can use this program?
Members and their eligible dependents 18 and older can receive counseling and psychiatric care.

Can I pick my own mental health provider?
Absolutely. After choosing your therapist or doctor, you can continue your visits with that person for the duration of your care.

Which days can I speak with the professional I pick?
Appointments are available seven days a week, 7 a.m. to 9 p.m. local time

Can I get prescriptions from my therapist or psychiatrist?
Only a Teladoc psychiatrist can write prescriptions. They can prescribe the following when medically necessary:

  • Antidepressants
  • Anxiolytics/Sedatives/Hypnotics – Schedule II and IV meds
  • Chemical Dependency Adjuncts
  • Monoamine Oxidase Inhibitors
*Note: Teladoc psychiatrists do not prescribe antipsychotics, mood stabilizers or stimulants.

I’m an existing Teladoc member who currently doesn’t have access to Teladoc’s counseling and psychiatric services. How do I go about getting them?
Your employer needs to add our Behavioral Health service to the General Medical plan they receive from Teladoc.

Are there mental health issues not treated by Teladoc?
Sometimes our members need a level of care and/or medications that our healthcare providers cannot provide. In those situations, the member will receive a referral from the provider to get care outside of the Teladoc network.

Do you provide emergency crisis care?
Teladoc doesn’t provide crisis care; anyone needing immediate help should call 9-1-1 or visit their nearest emergency room.

What technology requirements do I need to use the service?
Smartphones and landline phones can be used for phone sessions. Video sessions require internet connectivity and a computer with a webcam. Video chats can also be done via the Teladoc mobile app.

Our healthcare providers strongly encourage video sessions.

*Note: Aetna members only have access by video.

How much do the visits cost?
The cost varies depending on the type of professional you wish to see (psychiatrist, psychologist, therapist, counselor or clinical social worker).

How do I know my health information is secure?
Confidentiality is very important to Teladoc; we follow strict security protocols and adhere to all HIPAA requirements.

All medical records are kept in a secure environment and Teladoc does not share the information with anyone unless you make a specific request or as required by law.

Can I use my mobile phone for the consults?
Yes.

Do I have to schedule an appointment or can I just call and get the next available time?
All mental health visits are scheduled. Teladoc does not support an on-demand option at this time.

How long is the typical visit?
Visits with non-MD providers typically run 45 minutes; the length of psychiatry visits are determined by the doctor.

Is bilingual assistance provided?
When making your selection, you’ll see the provider’s languages on the profile screen. If a bilingual Teladoc specialist is not available, an interpreter will be provided.

What should I expect during my visit?
After completing a quick intake assessment, you’ll have a conversation with your therapist or doctor just as if you were in person.

Does Teladoc follow up after each visit?
After each visit, you’ll receive a written confirmation notice in the member communication portal. A Teladoc nurse will follow up with you by phone after your second and sixth visit to see how you are feeling. Ongoing outreach will occur as needed after the sixth visit. You’re also free to call Teladoc with any questions.