When you need answers, Expert Medical Opinion can help

Cisco has partnered with Teladoc Medical Experts to provide an information and advocacy benefit globally. Teladoc Medical Experts is an international health care services provider that helps patients with expert consultations around the world.

Whenever you need more information in order to feel comfortable with your care.

Any Cisco employee, their spouse/domestic partner, dependent children (up to age 26), as well as parents and parents-in-law.

Yes, this is a global benefit available to employees worldwide.

Any medical question on any condition or treatment is applicable.

It is 100% paid for by Cisco Systems, Inc. There are no additional payments or insurance needed.

Your confidentiality is assured. Expert Medical Opinion complies with information privacy standards including HIPAA.

Your doctor is continually learning about the latest advances in medicine. They are happy to have information that can help their patients. However, it’s your choice to involve them in this process.

Most often members receive a report in a few short weeks, however, timing will vary based on complexity of the situation and accessibility of the medical records. Members receive a call from their physician case manager every week to be updated on the progress.

A team of specialists and your existing physician will collect your medical records. The enrollment form gives us the permission to collect records on the member’s behalf.

All communication is done via telephone so there is no need to travel or make an appointment.

Experts are recognized within the medical community as thought-leaders in specific diseases or medical conditions. They hold significant positions at academic institutions, major medical centers, societies and journals. However, they are ultimately chosen for their specific knowledge and experience successfully treating patients.

Medical experts are equipped to work with you in your preferred language. Call or send an email to a member services representative to best address your linguistic needs.

You can call directly at 855-380-7828 to speak with a live representative. You can send an email to memberservices@teladochealth.com to receive a live response the same day or next business day.