“When I feel sick, I don't
              want to go anywhere.”

Frequently asked questions

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  • How much does it cost?

    The cost of a Teladoc consult is $15.

  • Do I talk to “real doctors”?

    Yes. Teladoc members only speak with physicians affiliated with St. Luke’s Roosevelt and Beth Israel and a national network of U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a consult, Teladoc will connect you with a doctor licensed in your state.

  • What are some of the common conditions Teladoc treats?

    Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.

  • Can Teladoc handle my emergency situations?

    Teladoc is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.

  • Can I speak with a specialist?

    You cannot request to speak with a specialist directly, but our doctors may be able to provide guidance on the type of specialist you should see.

  • Can I request a particular doctor?

    You cannot request a particular doctor. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician network of any telehealth provider with board-certified, state-licensed doctors.

  • Is there a limit to the amount of times I may call Teladoc?

    Yes, you are allowed a maximum of 3 calls in a 3-month period or 8 calls in a 12-month period.

  • Am I able to use Teladoc if I do not have coverage through the hospital?

    No, in order to use Teladoc you must be enrolled in one of Continuum’s medical plans.

  • May I use it for my family?

    Teladoc is available to you and any member of your family covered under your medical plan.

  • Can I get a prescription?

    Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft which are drugs that are harmful due to their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.

    View the current list of DEA controlled substances »

  • Where do the prescription drugs come from?

    Teladoc does not dispense prescription drugs. Our nurses call the prescription into the local pharmacy of your choice.

  • Is my electronic health record kept private?

    Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.

  • Will my call information be shared with the hospital or PCP?

    Your information will be shared only with your PCP if you make the request at the time of your registration.

  • Can I be turned down for a pre-existing condition?

    We do not turn patients away because of pre-existing conditions.

  • Can I call Teladoc outside of the United States?

    Teladoc consults are unavailable outside of the United States.