Effective: October 1, 2018


Teladoc Health, on its own behalf and on behalf of its affiliates and/or wholly owned subsidiaries including but not limited to Best Doctors, Inc., HealthiestYou, Inc., Teladoc Physicians, P.A., and Teladoc Behavioral Health, P.A. (collectively referred to as “Teladoc Health”, “we”, “us”, or “our”), owns and operates the websites located at www.teladoc.com, www.bestdoctors.com,
www.askbestdoctor.com, members.bestdoctors.com, www.healthiestyou.com and various mobile applications (collectively, the “Site” or “Sites”). Through these Sites we operate various online services that enable eligible individuals (“Members”) to receive various types of health care information and telehealth services (“Services”). This cookie Policy provides you with clear and comprehensive information about the cookies Teladoc uses across all its Sites and the purposes for using them.

For further information about this policy, please contact [email protected].

What is a cookie?

A cookie is a text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or keeps your sessions open so you don’t have to login again.

There are some important concepts related to cookies that you should be aware of:

First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First-party cookies are those set by a Web site that is being visited by the user at the time (e.g., cookies placed by a Teladoc Health Site).

Third-party cookies are cookies that are set by a domain other than that of the Web site being visited by the user. If a user visits a Web site and another entity sets a cookie through that Web site, this would be a third-party cookie.

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the Web site that created that particular cookie.

Session cookies: these cookies allow Web site operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

What Cookies Teladoc Health Uses and Why

Teladoc Health issues cookies as soon as you visit one of our Sites. Teladoc Health uses Performance and Functionality cookies.

Performance cookies collect information about how you use our Sites, e.g. which pages you visit and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how our Sites work, to understand what interests our users and measure how effective our content is.

We use performance cookies for:

  • Web analytics: Provide anonymous statistics on how our Web site is use
  • Error management: Help us improve the Web site by measuring any errors that occur.

Some of our performance cookies are managed for us by third parties. However, we don’t allow the third party to use the cookies for any purpose other than those listed above.

We use Google Analytics to assist with web analytics. Google Analytics collects information anonymously, and much like examining footprints in sand, it reports website trends without identifying individual visitors. Analytics uses its own set of cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. A different set of cookies is used for each website, and visitors are not tracked across multiple sites.

For more information about Google analytic cookies, please see Google’s help pages and privacy policy:

Google has developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js). If you want to opt out of Google Analytics, you can download and install the add-on for your web browser here.

Functionality cookies remember choices you make to improve your experience. By using the website, you agree that we can place these types of cookies on your device. They allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

Consent for Cookies

If you continue to use our website and/ or use our Services and do not reject the cookies, we understand you consent to the use of the cookies outlined in this Cookie Policy and for the purposes stated herein.

Withdrawing Consent

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings. For further information about deleting or blocking cookies, please visit: http://www.aboutcookies.org/Default.aspx?page=2.

Deleting and Blocking Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

Changing Cookie Settings

You can manage cookies through your web browser. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your internet browser for more details.

  • Cookie settings in Internet Explorer
  • Cookie settings in Firefoxr
  • Cookie settings in Chromer
  • Cookie settings in Safarir

On the following link you can find information about which cookies have been installed, allow installing them or blocking as well as removing from your device: http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html or www.aboutcookies.org.

Specific Cookies Used by Teladoc Health Sites

On the Teladoc Health Sites, the following cookies may be used:
www.bestdoctors.com; www.askbestdoctors.com; www.members.bestdoctors.com

Preregistration/Public Site At Registration Post Registration Owner Description Category Strictly Necessary
visitor_id254672 Pardot This visitor_id cookie includes the name “visitor_id” plus the unique identifier for your account which is derived from the tracking code placed on the Site. The value stored is the unique ID for the visitor. Tracking Y
_ga _ga _ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Performance N
_gid _gid _gid Google Stores sand updates a unique value for each age visited. Performance N
_gat _gat Google Counts user visits and traffic sources to measure and improve the site performance Performance N
_gat_UA-37574184-1 Google Performance N
liveagent_oref liveagent_oref Salesforce Webchat functionality Functionality N
liveagent_sid liveagent_sid Salesforce Webchat functionality Functionality N
liveagent_vc liveagent_vc Salesforce Webchat functionality Functionality N
liveagent_ptid liveagent_ptid Salesforce Webchat functionality Functionality N
lang lang Language and Locale associated with the member N
cntry cntry Country that the member should be taken to for their service N
fbLocale fbLocale Fall back locale in case the member’s country or language cannot be determined N
sfdc-stream sfdc-stream sfdc-stream N
__distillery Wistia Supports video functionality Functionality N
muxData Wistia Supports video functionality Functionality N
oinfo Salesforce N
autocomplete Salesforce N
sid Salesforce Used by Salesforce to store the sessions ID N
sid_Client Salesforce Used by Salesforce to store the sessions ID N
clientSrc Salesforce Holds the source IP address N
inst Salesforce N
oid Salesforce N


Public Site In Registration Post Registration Owner Description Category Duration Strictly Necessary
_pk_ses.1.f456 _pk_ses.1.f456 Matomo (Piwik) responsible for keeping the session active for 30 minutes after last tracked action Tracking 30 Minutes N
_cfduid _cfduid CloudFlare used to identify individual clients behind a shared IP address and apply security settings on a per-client basis Performance N
_cfduid _cfduid CloudFlare used to identify individual clients behind a shared IP address and apply security settings on a per-client basis Performance N
_gat _gat Google count user visits and traffic sources so that we can measure and improve the site performance Tracking 10 minutes N
_mkto_trk _mkto_trk Marketo links visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness. Performance 2 years N
_ga _ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Performance 2 years N
_pk_id.1.f456 _pk_id.1.f456 Matomo (Piwik) used to help track visitor behaviour and measure site performance. Performance 1 year N
_gid _gid Google Analytics store and update a unique value for each page visited. Performance 1 day N
stg_returning_visitor stg_returning_visitor Matomo (Piwik) First party cookie; default setting; used to identify a returning visitor Tracking Permanent N
d-a8e6 Terminus Ties together multiple page visits in a session and over several days Targeting 1 month N
_hjIncludedInSample Hot Jar let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc. Performance Session N
stg_last_interaction stg_last_interaction Matomo (Piwik) used to identify last visitor interaction Tracking Permanent N
stg_traffic_source_priority Matomo (Piwik) used to record users Tracking 30 minutes N
s-9da4 Terminus ties together multiple page visits in a session and over several days Targeting 1 day N
_member_session _member_session Teladoc Functionality N
BNES__member_session BNES__member_session Teladoc Functionality N
stg_externalReferrer stg_externalReferrer Matomo (Piwik) Tracking
stg_traffic_source_priority stg_traffic_source_priority Matomo (Piwik) Tracking
stg_utm_campaign stg_utm_campaign Matomo (Piwik) Tracking
BNES_auth_token Teladoc Tracking Y
auth_token Teladoc Tracking Y


Public site Owner Description Category
_ar_v4 Google Ads Cookie Tracking
_gid Google This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited. Performance
_gat Google These cookies allow us to count user visits and traffic sources so that we can measure and improve the site performance using Google Analytic services. Performance
_ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Performance

Third Party Websites and Their Cookies

If you go (via our websites) to our pages on (external) third party social media websites, like facebook, twitter, youtube, or linkedin, cookies are used by those websites and your data is controlled by those websites, not Teladoc Health. Therefore Teladoc Health is not responsible for the cookies placed by such websites. Please read carefully the privacy policies of those social media websites before accessing those pages:

The sites ONLINE ENCYCLOPEDIA, SYMPTOM CHECKER, and HEALTH CALCULATOR are external links and property of Ebix Inc.10 10th Street NE, Ste. 500, Atlanta, Georgia 30309. Ebix has its own Privacy policy here: https://www.ebix.com/privacy

More information about cookies

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  • A guide to behavioral advertising and online privacy has been produced by the internet advertising industry which can be found at: http://www.youronlinechoices.eu/

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