You will be given an estimated wait time when you request your video visit by web or on our mobile app.
If you have received a notification that the doctor is ready to see you, you should go to the video visit Waiting Room as soon as possible.
If you are not in the waiting room when the provider arrives, they will wait a few minutes before moving on to the next patient. Don’t worry, we will try to connect with you three times prior to cancelling your visit. You will get a new set of notifications before every attempt, and you can stay in the waiting room while you wait for the next provider to join you.
*The Waiting Room can be accessed from the Teladoc.com or Teladoc mobile app homepage.