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Should I keep the Teladoc app open on my phone while I wait for the doctor to join my video visit?

No, you do not have to leave your app open. However, please keep your phone near you so that the visit can begin right when the provider arrives. You will receive a text or email notification indicating the visit is about to start.

If you have requested a scheduled visit, please enter the Waiting Room at the day and time you have requested.

If you are not in the waiting room when the provider arrives, they will wait a few minutes before moving on to the next patient. Don’t worry, we will try to connect with you three times prior to cancelling your visit. You will get a new set of notifications before every attempt, and you can stay in the waiting room while you wait for the next provider to join you.