No, you do not have to leave your app open. However, please keep your phone near you so that the visit can begin right when the provider arrives. You will receive a text or email notification indicating the visit is about to start.
If you have requested a scheduled visit, please enter the Waiting Room at the day and time you have requested.
If you are not in the waiting room when the provider arrives, they will wait a few minutes before moving on to the next patient. Don’t worry, we will try to connect with you three times prior to cancelling your visit. You will get a new set of notifications before every attempt, and you can stay in the waiting room while you wait for the next provider to join you.