The right care from anywhere.
Get access to family doctors, therapists, or dermatologists from anywhere you are by phone, video, or app.

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Convenient, quality care from anywhere

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CheckmarkGet prescriptions when medically necessary

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FAQs

Teladoc provides you with access to primary care providers, family doctors, dermatologists, therapists, psychiatrists, registered dietitians, and medical experts who are ready to help you from wherever you are, 24/7. We offer a wide range of services, including:

General Medical
24/7 access to doctors and pediatricians who can prescribe treatment for non-emergency conditions like the flu, allergies, bronchitis and more.

Primary360
Adults 18+ can consult with a primary care provider for routine checkups, ongoing wellness needs, referrals and more.

Mental Health
Confidential counseling with a licensed therapist or psychiatrist if you’re feeling overwhelmed, anxious, down or not like yourself. If you have an existing mental health condition that isn't improving, get guidance from an expert who can modify your treatment to help you make progress.

Specialists & Expert Advice
Get advice and answers on a skin issue, medical diagnosis, treatment option or surgery from a world-renowned medical expert. You can also get a list of in-person local specialists who can help with your specific medical needs.

Wellness Care
Through our Nutrition program, you can work with a registered dietitian to manage your weight or a health condition like diabetes or high blood pressure. You can also access Tobacco Cessation coaching, a Neck and Back Care program, or confidential Sexual Health lab testing.

Please note: Many health plans and employers provide Teladoc as part of their health plan benefits. Services may vary based on health plan or employer. To see which Teladoc services you have, set up your account online or reach out to your benefits manager.

The cost of a Teladoc visit varies, depending on the type of care you are requesting and your health plan design. General Medical visits can be as low as $0 per visit with insurance. Please refer to your welcome letter or call us at 1-800-Teladoc if you wish to confirm pricing prior to requesting a visit.

Teladoc accepts all major credit cards and PayPal. Teladoc has the ability to change pricing at any time for any reason.

Please note: If you do not have access through your benefits or do not have health insurance, you can still use Teladoc for General Medical, Dermatology, Mental Health, Nutrition, and Neck and Back Care.

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Yes. You can access General Medical, Mental Health, Dermatology, Nutrition, and Neck and Back services whenever you need to from wherever you are most comfortable by phone, video, or app.

You should choose General Medical when you want to talk to a doctor 24/7, in minutes, by phone, video or mobile app about non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes and many other illnesses. Your doctor will diagnose your symptoms and provide treatment, which may include a prescription.

We can help if you're not feeling like yourself, confused about a personal situation, experiencing anxiety or depression, or overwhelmed with everything going on.

Mental Health services allow you to schedule a visit with a licensed therapist or to schedule an appointment with a board-certified psychiatrist for help managing medications or more-serious diagnoses.

Therapists and psychiatrists are available for appointments seven days a week from 7 a.m. to 9 p.m. local time, from wherever you are most comfortable, by phone or video. Visits with a therapist only last as long as you feel you need them.

You should choose Nutrition services if you want to talk to a registered dietitian, by phone or video, for advice or plans for staying healthy, eating right, or managing a health condition. Nutrition services allow you to get help with a variety of needs such as diabetes, high blood pressure, prenatal nutrition, and even meal planning vegetarian or vegan diets.

Our registered dietitians will discuss with you your health goals and help develop nutrition guides, meal plans, shopping guides, and if necessary, supplement suggestions personalized just for you.

Registered dietitians are available for nutrition visits seven days a week from 7 a.m. to 9 p.m. local time.

You should choose Neck and Back Care if you want therapy treatment for neck and back pain through live coaching and online videos and tutorials. Teladoc partners with Telespine to provide live coaching, online resources, and personalized treatment plans to manage and reduce neck and back pain. You should choose Neck and Back Care if you want to receive access to expert guidance from Telespine’s health coaches and on-staff physical therapists.

Our partnership program with Telespine provides members with access to a 4 to 8-week program for neck and back pain. Once you have enrolled, a certified health coach will reach out to you to create a personalized treatment plan. Though the program is at most 8 weeks, enrolled members will have access to the program for one full year, including access to all the online resources and live coaching.

Our Dermatology service provides care from licensed dermatologists for persistent, serious, or new skin issues like acne, rosacea, psoriasis, moles, or rashes.

This service allows you to upload pictures of your skin concern through our app or online 24/7. The dermatologist will review your pictures and provide you with a diagnosis and personalized treatment plan within 2 business days. You can follow up with the dermatologist for up to 7 days after you receive your treatment in the secure messaging inbox of the app or online message inbox.

Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA or non-therapeutic and/or certain other drugs that may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors. View the current list of DEA-controlled substances.

Teladoc works with many Medicare Advantage and Medicaid managed care plans but is not a provider for Medicare fee for service or Medicaid fee for service. Contact your health insurance provider to learn more about your benefits and to see if you have access to Teladoc. If you do not have access through your health insurance provider, you can still use Teladoc.

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