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When you need answers, Expert Medical Opinion can help

Our leading medical experts can answer any medical questions, double-check a diagnosis, help you decide on a treatment plan or provide guidance about a surgery. Get started today by phone, web or app.

Use Expert Medical Opinion when you or your eligible dependents:

A team of experts on your side


leading medical experts


specialties and subspecialties

How it works

  • Start a case
    Submit your request , in the Teladoc or by calling .
  • Access expert guidance
    Connect with a physician who guides you through every step in the process and coordinates your review with a team of specialists and your existing physician.
  • Receive collaborative care
    Our team of doctors works with you to develop and deliver a clear diagnosis and treatment plan that’s right for you.
A difficult diagnosis

Hear Jay’s story

The peace of mind to proceed with confidence

Modified diagnosis
Modified treatment
Avoided unnecessary surgeries

Connect with us from anywhere

Call, go online or download the Teladoc app to get started with a dedicated physician.


Expert Medical Opinion is a service that helps people with expert medical consultations. Google provides your Expert Medical Opinion benefit in partnership with Teladoc Medical Experts.

When you have concerns or questions about a diagnosis, need help deciding on a treatment option or question the need for surgery.

For eligibility, employees should refer to the internal sites page for details.

Expert Medical Opinion provides you with access to leading medical experts who can provide advice on a wide range of conditions from mental health concerns, sports injuries and pregnancy complications to rare conditions, chronic diseases and life-threatening illnesses.

This benefit is 100% paid for by Google. There are no additional payments or insurance needed.

Your confidentiality is assured. Expert Medical Opinion complies with international information privacy standards.

Expert Medical Opinion offers additional medical insight into your condition. Your treating physician is still responsible for your care, and all treatment decisions will be made solely between you and your treating physician.

Most often, you’ll receive a report in a few short weeks. However, timing will vary based on the complexity of the situation and accessibility of the medical records. You will receive a call from a member of your care team every week to be updated on the progress.

A team of specialists will collect your medical records when you grant permission on the enrollment form, subject to local laws that may limit the collection of medical records. If you are asked to provide your own records, your case manager can provide advice on how to request or access these.

All communication takes place online or via telephone, so there is no need to travel or make an appointment.

Medical experts are recognized within the medical community as thought-leaders in specific diseases. They hold significant positions at academic institutions, major medical centers, societies and journals. However, they are chosen for their disease-specific knowledge and experience in providing pertinent advice.

Medical experts are equipped to work with you in your preferred language. Call or send an email to a member services representative to best address your linguistic needs.

You can call directly at to speak with a live representative. You can send an email to to receive a live response the same day or next business day. You can submit documents via email or by fax to 617-987-0633.