In light of Stress Awareness Month (April) and Mental Health Awareness Month (May), we asked our Senior Medical Director of Behavioral Health, Dr. Monika Roots some of our most pressing questions about Teladoc’s virtual counseling service. Here’s what she had to say:

Teladoc:

What does “Behavioral Health” mean?

Monika:

Behavioral Health is a catch-all term that includes many aspects of your emotional and mental well-being. Within the field of behavioral health, one of the most successful interventions is talk therapy with a professional counselor.

Teladoc:

What is the biggest myth about Behavioral Health?

Monika:

The biggest myth is probably the idea of a patient lying on a couch while an old bearded man in glasses asks, “How does that make you feel?”

That’s far from today’s reality. These days, therapists are caring individuals with the benefit of decades of research revealing what really works.

It’s also a myth that only those facing serious mental health issues benefit from the support of behavioral health professionals. Today, people in all walks of life seek out professional support. Teladoc’s Behavioral Health service makes getting that access more convenient.

Teladoc:

What happens during a typical counseling session with Teladoc?

Monika:

In a typical session, you’ll have a candid conversation with your therapist. Your counselor will offer emotional support, a safe space to share your feelings, and will help you develop tools to deal with stressors in your life.

In your first session you’ll get to know your therapist, and vice versa. He or she will ask simple questions to learn what’s going on in your life.

Sessions last about 45 minutes on average.

Teladoc:

What symptoms would warrant a counseling session?

Monika:

There are no hard-and-fast rules, but, in general, reaching out would make sense if:

  • You seem to be handling stress far differently from others facing similar circumstances.
  • You are experiencing recurring sadness or excessive worry.
  • You are having difficulty with grief after a loss or major life event.
  • You have noticed changes in your sleep patterns or appetite, changes in your energy level, or decreased interest in doing things that you once enjoyed.
  • You are experiencing unusual thoughts, seeing things that others don’t see, or having thoughts of harming yourself or others.

Teladoc:

Will I get the same benefits from a virtual counseling session versus an in-person session?

Monika:

You can rest assured that you’ll receive the same standard of care in both kinds of counseling sessions.

One major advantage of virtual counseling is that you can speak with a counselor from the privacy and comfort of home, or wherever you feel most comfortable.

Teladoc:

Is virtual counseling with Teladoc really confidential?

Monika:

Yes. Your confidentiality is of the utmost importance at Teladoc. We follow the same strict security protocols for Behavioral Health as we do for our core medical services.

All medical records are kept in a secure environment, and Teladoc does not share your information with anyone unless requested by you or as required by law.

Teladoc:

When are Teladoc virtual counseling appointments available?

Monika:

Eligible members can speak with a Behavioral Health professional seven days a week from 7 a.m. to 9 p.m. (in the member’s time zone).

Sessions are requested by the member and are scheduled beforehand. Appointments must be scheduled at least 48 hours in advance.

Behavioral Health services require appointments and are not offered on demand. However, Teladoc does have a nursing line and a 24/7 call center. While neither is a crisis hotline, we can connect you with appropriate care in emergency situations.

Do you want more information about Teladoc’s Behavioral Service?

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Session or consultation fees may vary. Specialist services may not be available to all members.

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