How do I start my video visit?

To join a video visit, log in to your account on or the Teladoc mobile app and click “Join Waiting Room.”

Please note that you cannot join a video visit through FaceTime or Skype.

If you have requested an ASAP visit, please enter the Waiting Room as soon as you have requested your video visit. The provider will meet you in the Waiting Room when they become available.

If you have requested a scheduled visit, please enter the Waiting Room at the day and time you have requested. You will receive a reminder by email or text 10 minutes prior to your scheduled visit time.

Please note: Video visits cannot be joined through FaceTime or Skype. They must be joined from within the mobile app or through your Teladoc account.

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