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FAQs

Here are answers to the most common questions we are asked:

About Us and How to Join

The Teladoc Health Medical Group is a world-class virtual medical practice with board-certified and state-licensed care providers across numerous specialties including general medical, mental health, dermatology, nutrition, expert medical services, and more.

Providers in the Medical Group service Teladoc Health, Inc., the global leader in virtual care, successfully transforming how people access and experience healthcare, with a focus on high quality, lower costs, and improved outcomes around the world. To learn more about Teladoc Health, click here.

For General Medical, we require physicians with board-certifications in internal medicine, pediatrics, emergency medicine, and family medicine, who are committed to high-quality virtual care to join our U.S. Telemedicine practice.

For Dermatology, we require board certified Dermatologist.

For Mental Health clinicians, we accept PhD, PsyD, LPC, LMHC, LCSW, LMST and MD’s, and require these clinicians to function independently and without supervision.

For Registered Dieticians, we require a Commission on Dietetic Registration (CDR) ID Card.

Steps in the application process to join the Teladoc Health Medical Group

Get started now:   Physicians   |   Dermatologists   |   Behavioral health providers   |   Registered dietitians

Each provider is hired as a contract employee through Teladoc Health Medical Group and is not a full-time employee. All contract employees receive a 1099 annually.

You must complete platform training before you can be activated in the system to start taking cases.

Yes. Teladoc Health Medical Group offers coverage up to $1 million per incident and is capped at a total of $3 million. This insurance is provided free of charge.

Taking visits

Currently, Teladoc General Medical is available 24/7 so physicians can set their own hours. You can choose to take as many visits as you would like. Especially during the Coronavirus crisis, we appreciate every visit you can take.

Mental Health and Nutrition services are provided seven days a week from 7 a.m. to 9 p.m. in your respective time zone. You can choose the hours you would like to work in this time frame.

No, there is no visit minimum requirement. You can choose to take as many appointments as you would like.

If your schedule has changed or you need a break from appointments, you can simply update your availability in the Provider platform to “not available.”

  • You will need access to a computer, smartphone, or tablet
  • Make sure you have set up your account through the provider portal
  • Have a strong wi-fi connection and use the latest version of Google Chrome
  • Be in a well-lit, HIPAA-compliant private area
  • Dress professionally
  • Stay focused on the member—no distractions or unnecessary movement
  • Ask thoughtful, appropriate questions to assess the member’s chief complaints

Follow-up varies by service:
General Medical—No follow-up is required
Dermatology—If needed, the member can follow-up through the message center within seven days
Mental Health—There is ongoing treatment and follow-up as needed
Nutrition—There is follow-up with the Registered Dietician as needed

Yes. Teladoc requires each patient to complete a medical history disclosure prior to a consult.

We’re committed to providing access to high-quality care for our members and are proud that 90% of the patients we serve are satisfied with their experience. Teladoc Health Medical Group has an oversight committee consisting of esteemed medical experts who offer guidance on clinical policies, quality standards, and strategic initiatives that champion improved clinical outcomes through virtual care.

To meet this goal in this highly competitive environment, we ask that our providers remember our high-touch culture by continuing to strive for the highest standards of service through quality, reliability, and patient safety.

Support

For providers who have applied, please contact your recruiter assigned to you at application with any additional questions.

If your schedule has changed or you need a break from appointments, you can simply update your availability in the Provider platform to “not available”.

  • You will need access to a computer, smart phone, or tablet
  • Make sure you have set up your account through the provider portal
  • Have a strong WiFi connection and use the latest version of Google Chrome
  • Be in a well-lit, HIPAA-compliant private area
  • Dress professionally
  • Stay focused on the member – no distractions or unnecessary movement
  • Ask thoughtful, appropriate questions to assess the member’s chief complaints

In case of an emergency, please click the “emergency” button within the Provider app. The Provider will remain on the phone or on video with the member, while the nurse team is altered to the emergency and if necessary, emergency personnel will be dispatched to the member’s location.