Primary360: Primary care to become your healthiest self


Primary360 is the new primary care. Talk to a board-certified primary care doctor by phone or video and get dedicated, personalized support to help you get healthy and live healthy. It’s covered by major health plans and employers with no subscription or membership fees.

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Real stories. Real people.

5 stars

 Dr. M. listened to and interacted with me. He was not rushing to get to the next patient, which is a rarity these days.

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Online primary care FAQs

Primary360 offers convenient access to high-quality primary care that revolves around you—your lifestyle, your needs and your health. It starts by selecting a primary care provider and building an ongoing relationship with a dedicated Care Team that gets to know you as a person. From the annual check-up and ongoing wellness needs, to managing chronic conditions and more complex challenges, members have access to trusted medical care and personalized support.

Eligible adults—ages 18 years and older—can use Primary360. Primary360 is ideal for those who don’t currently have a primary care provider or who see their primary care provider less often than they should.

Teladoc primary care providers are board-certified in family practice, internal medicine and related specialties, and have specific experience building relationships with patients in a primary care setting.

You will also have access to an experienced Care Team of registered nurses, medical assistants and Care Coordinators who provide additional support and coordinate collaborative care throughout your care journey.

In this first appointment, expect to spend 30-45 minutes with your chosen primary care provider discussing your family and personal medical history, risk factors, medications and health challenges. Together, you and your primary care provider will define health goals and identify the tools needed to succeed. As a follow-up, relevant lab or diagnostic tests may be needed. Your Care Team can help schedule these services, and test results will be presented on your Teladoc Care Team Messages page. Your primary care provider will follow up to discuss results after testing is complete. After your visit, your primary care provider and Care Team will create a personalized care plan that will always be accessible through your Teladoc account.

With Primary360, Care Team members are ready to help you every step of the way. At the core of your care is your visit with your doctor, but your Care Team is here to help you check your vitals, coordinate lab and imaging orders, assist with referrals to specialists and answer questions. They’re like the staff in a doctor’s office, but offer personalized support when and where it’s most convenient for you.

As often as you would like! Primary360 enables you to reach out to your Care Team with no limits or additional fees. You are your Care Team’s highest priority and can expect to receive a response within 8 business hours or less.

Your primary care visits meet the recommended guidelines for a preventive visit from the U.S. Preventive Services Task Force. Prior to your visit, your primary care provider will review the information you provided through the Primary360 Assessment. During the visit, they will review your blood pressure (recorded from the blood pressure cuff that will be sent to you once your appointment is scheduled), assess your body mass index by reviewing your height and weight, and have an in-depth discussion about your family and personal medical history to make sure you are in good health. Video visits are preferred, and you will also be able to upload images of anything you’d like the doctor to specifically look at. Your primary care provider will order labs and radiology as clinically appropriate, and your dedicated Care Team will work with you to find an in-network lab or specialist.

Your primary care provider can order lab work, imaging studies, referrals, vaccinations and even devices that allow remote monitoring. Your Care Team will help you connect to an in-network lab or specialist, and your primary care provider will follow up to discuss results after testing or imaging is complete.

Yes. Our primary care providers can start new medications as clinically necessary and appropriate and can prescribe refills for maintenance medications for a full year. We do not prescribe opioids, narcotics and other DEA-controlled substances.

Yes. At any time you can upload medical records, immunization records and lab results, along with other member-reported data, such as device data, into the Teladoc mobile app or web for review by your primary care provider.

If your primary care provider is on vacation or unavailable, you will still have access to your Care Team to help answer any questions you may have. If you need to see a primary care provider during this time, you can always request a visit with another primary care provider licensed in your state.

If you are sick and in need of care right away, you can request a General Medical visit to talk to a doctor 24/7 for non-emergency conditions like cold and flu, sinus infections, allergies and more.

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