What will happen after I schedule a visit?

After you have submitted your visit request, you will receive notifications when:

  • Your visit request is confirmed
  • The provider is reviewing your medical history (the provider generally reviews your medical history 5-10 minutes prior to the start of your visit)
  • The provider is ready to see you

If you have requested an as-soon-as-possible visit, please enter the Waiting Room as soon as you have requested your video visit. The provider will meet you in the Waiting Room when they become available.

If you have requested a scheduled visit, please enter the Waiting Room at the day and time you have requested. You will receive a reminder by email or text 10 minutes prior to your scheduled visit time.

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