How does it work?

Teladoc your symptoms, 24/7, from the convenience of your home, office, hotel or mountaintop.

See for yourself.

This five minute video will show you what you can expect as a Teladoc member.

Watch the video

Imagine this…

You wake up one morning with sudden cold-like symptoms: stuffy nose, cough, congestion. You have trouble getting an appointment with your existing doctor and you don’t want to miss time at work by sitting in an urgent care or ER waiting room. What to do?

  1. Step 1

    Contact Teladoc

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    Simply log in to your account or call 1-800-Teladoc to request a phone or online video consult with a Teladoc doctor.

    The average doctor call back time is 16 minutes.

  2. Step 2

    Talk with a doctor

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    A U.S. board-certified doctor or pediatrician licensed in your state reviews your Electronic Health Record (EHR), then contacts you, listens to your concerns and asks questions. It’s just like an in-person consult.

    There is no time limit to the consult.

  3. Step 3

    Resolve your issue

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    The doctor recommends the right treatment for your medical issue. If a prescription is necessary, it’s sent to the pharmacy of your choice.

    90% of members report that the Teladoc doctor resolved their issue.

  4. Step 4

    Settle up

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    Teladoc charges the credit card you provided when requesting your consult or your billing information on file. You can request a receipt for deductibles or reimbursement, if needed. The doctor updates your HIPAA-compliant EHR based upon the consult.

    Teladoc is a qualified expense for HSA, FSA and HRA accounts.

  5. Step 5

    Smile

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    At the end of every call, the doctor will ask if he’s answered all of your questions, and we’ll follow up to make sure you’re delighted with the service. With your permission, we can even send a record of your encounter to your current doctor.

    95% of members were happy with their consult, and 92% said they’d use Teladoc again.