How Does It Work?

TelaDoc is available to you 24/7, 365 days a year for your non-emergency healthcare needs. You can use this anytime, however you’ll first need to set-up an account and fill out your medical history disclosure, which will become part of your electronic health record (EHR). It’s a good idea to do this in advance (it only takes 15 minutes). This way, whenever you need care, a TelaDoc physician is a quick phone call or click away.

  1. When you have a medical issue, simply log on to your account at teladoc.com or call 1-800-TelaDoc (1-800-835-2362) to request a consult. You will be asked for a contact number where the doctor can reach you.
  2. A board-certified physician who is licensed in your state receives your request and reviews your personal EHR. The doctor then calls you back wherever you are, in most cases within an hour.* The doctor will always call within 3 hours guaranteed or the consult is free. The average response time is 23 minutes.
  3. The doctor takes time to speak with you on the phone, listens to your concerns, and asks you questions to determine the medical issue. There is no time limit to the consult. Our doctors use the strictest, nationally recognized clinical standards when consulting with you.
  4. Based on this consultation, the doctor recommends the right therapy or treatment, or refers you to a PCP if necessary. 91% of TelaDoc members report that the TelaDoc physician resolved their medical issue.
  5. If the doctor has ordered a prescription to treat your case, it is phoned into your local pharmacy. It will be waiting there for you to pick it up at your convenience.
  6. The doctor then updates your EHR based on the consult so that this information is available to you and, if you consent, your PCP online anytime. Your personal information is kept completely private. You are the only one who can determine who is able to see your records. Learn more about your EHR.
  7. You can pay for the consult by debit or credit card or, if we have your billing information on file, it’s all taken care of in advance. The consult is $40 or less, depending on your plan design. TelaDoc provides access to receipts for deductibles or reimbursement if you need them.
  8. Your satisfaction with our service is important to us. At the end of every call, the doctor will ask if they have answered all your questions, and we will follow up with you to see if you were satisfied with the service. 97% of our members were satisfied with their consult and 95% said they would use it again.

 

 

* The physician will make 3 attempts to reach you. If you do not answer by the third attempt, your consult will be canceled.

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