Displaced by the California fires? We're here to help.

If you are a resident of the evacuation zones in California you can request a call from one of our doctors free of charge.

Our doctors are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.

Frequently asked questions

What can Teladoc doctors treat?

Teladoc doctors can diagnose and treat common conditions, including sinus problems, respiratory infection, allergies, cold and flu symptoms and many other non-emergency illnesses. When medically necessary, we can also prescribe medication.

Can Teladoc handle my emergency situations?

Teladoc is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency. If you are experiencing a medical emergency, please call 911.

Can I get a prescription?

Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.

View the current list of DEA controlled substances »

What if I already have a Teladoc membership?

To receive free general medical care during this time, contact us through the hotline. You will be asked for registration information and a brief medical history before you’re able to request a visit, and your visit history will not be associated with your existing Teladoc membership. Please note that if you contact us through your normal channels or existing Teladoc membership you will be charged the standard visit fee based on your eligibility, and eligible members that register through the hotline will need to re-register with their existing group account to use Teladoc in the future.