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Teladoc is made available to you through your employer or health plan. To find out if you have access to Teladoc, set up your account online to confirm eligibility or reach out to your benefits manager for more information.

If you do not have access via your health plan or employer, you can set up an account at https://www.teladoc.com/getteladoc/.

Teladoc provides you with access to family doctors, dermatologists, therapists, psychiatrists, and medical experts who are ready to help you from wherever you are, 24/7. We offer a wide range of services, including:

• Everyday Care/Children & Family
  Doctors can prescribe treatment for non-emergency conditions like the flu, allergies, bronchitis, and more.
• Dermatology
  Dermatologists can diagnose and treat skin conditions like eczema, psoriasis, acne, and more through images you upload.
• Mental Health
  Confidential counseling with a licensed therapist or psychiatrist if you’re feeling overwhelmed, anxious, down, or not like yourself.
• Medical Experts
  Get advice and answers on a medical condition, diagnosis, treatment option, or surgery from a world-renowned specialist. Get a list of local specialists who can help with your specific medical needs. If your mental health condition isn't improving, get guidance from the right specialists to progress with your treatment.

Please note: Services may vary based on health plan or employer. To see which Teladoc services you have, please log in, refer to a welcome letter you received in the mail, or speak with your benefits manager. If you do not have access via your health plan or employer, you can set up your account at https://www.teladoc.com/getteladoc/.

Our care is provided by a network of U.S. board-certified internists, family doctors, and pediatricians licensed to practice medicine in the U.S. and provide care 24/7. We also have board-certified dermatologists, psychiatrists, and licensed therapists who can provide specialty care. Our Medical Experts services are provided by our global network of world-renowned specialists who advise on complex conditions, treatment plans, and surgeries.

This varies depending on your specific Teladoc plan. Most plan designs allow you to use the Teladoc service for you, your spouse, and your dependents. Please set up your account online to confirm eligibility or reach out to your benefits manager for more information. If you do not have access via your health plan or employer, you can set up your account at https://www.teladoc.com/getteladoc/.

1. How to set up adult dependents
   Adult dependents set up their own account by visiting the website and clicking "Set up account." They should provide the necessary information and complete their medical history.
2. How to set up minor dependents
   Log in to your account and click "My Family" from the top menu. Follow the online instructions to provide the neccessary information and complete your dependent's medical history.

Teladoc visits are currently available in the United States and Canada. For members with access to our Global Care program, visits are available with a U.S.-licensed physician while traveling internationally.

To setup your account, visit our account set up page or download the app. If you are unsure if you have access to Teladoc, please check with your health plan or employer, or call us at 1-800-Teladoc.

If you do not have access via your health plan or employer, you can set up an account at https://www.teladoc.com/getteladoc/.

The cost of a Teladoc visit varies, depending on the type of visit you are requesting and your plan design. Please refer to your welcome letter, or call 1-800-Teladoc if you wish to confirm pricing prior to requesting a visit.

If you do not have access via your health plan or employer, visit https://www.teladoc.com/getteladoc/ for additional pricing information.

Teladoc is committed to protecting the privacy of every individual who uses our services. We comply with all relevant state, national and international laws and regulations, including the U.S. Health Insurance Portability and Accountability Act of 1996, known as HIPAA. Unless permitted or required by law, your medical information will not be shared without your consent. On occasion, we may use de-identified information to help us improve our clinical programs.

You should choose Everyday Care when you want to talk to a doctor by phone, video chat, or mobile app about non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses. Your doctor will diagnose your symptoms and provide treatment, which may include a prescription.

You should NOT use Teladoc if you are experiencing a medical emergency. In the event of a medical emergency, please call 911.

Teladoc’s doctors are U.S. board-certified internists, family doctors, and pediatricians licensed to practice medicine in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state or province.

For members living in Canada, Teladoc Canadian physicians are board-certified in one or more provinces in internal medicine, pediatrics, emergency care, and family medicine.

All of our physicians diagnose, treat, and prescribe medications (if necessary) for common, non-emergency health issues by phone or video.

We will ask you to complete a brief medical history prior to requesting your first visit, similar to filling out forms before an in-person doctor visit. You can update your medical history at any time through the Teladoc app.

Your Teladoc medical history is stored on Teladoc's HIPAA-compliant, encrypted central server. Before each visit, the doctor will review your medical history with specific focus on chronic illnesses, current medications, allergies, and any changes in your medical condition.

Depending on your benefits, you may be able to select a specific doctor for your visit. All Teladoc doctors are board-certified and state-licensed. To become an official Teladoc doctor, they go through our credentialing process and are thoroughly trained on how to provide the best virtual care experience.

The cost of a Teladoc visit varies, depending on your benefits. Please refer to your welcome letter or call us at 1-800-Teladoc if you wish to confirm pricing prior to requesting a visit.

We can help if you're not feeling like yourself, confused about a personal situation, experiencing anxiety or depression, or overwhelmed with everything going on.

mental health services allow you to schedule a visit with a licensed therapist, or to schedule an appointment with a board-certified psychiatrist for help managing medications or more-serious diagnoses.

Therapists and psychiatrists are available for appointments seven days a week from 7 a.m. to 9 p.m. local time, from wherever you are most comfortable, by phone or video. Visits with a therapist only last as long as you feel you need them.

Go online, use the Teladoc app, or call us to schedule a visit. Before your visit, you will complete a brief mental health questionnaire to help your therapist or psychiatrist understand where you’re at and how you’re feeling. You can choose a therapist or psychiatrist and propose three times that work best for you. Your chosen provider will work on coordinating the schedule with you through the message center.

You will have a conversation with the mental health professional just as if you were at their office in person. We’re here to make you feel comfortable and heard.

Our psychiatrists can prescribe medications, however they cannot prescribe any controlled substances or medications for the treatment of bipolar disorder or schizophrenia. Prescriptions for these drugs require in-person care and ongoing monitoring. You can use our services for therapy or to obtain other medications, but if you are currently taking any of the above drugs, we cannot prescribe refills.
Controlled substances include:
Adderall, Ativan, Concerta, Klonopin, Librium, Tranxene, Ritalin, Vyvanse, Valium, Xanax
Bipolar disorder
Lithium, Lamictal, Depakote, Tegretol
Schizophrenia
Abilify, Latuda, Risperdal, Seroquel, Zyprexa

Yes. You can see the same specialist throughout your treatment.

When you schedule a visit, we will ask you questions about your preferences for your mental health professional as well as questions about what your specific needs are. You will be able to choose from all matching specialist profiles, which will display information including gender, language, and specialties.

Teladoc providers use the secure member message center after each visit to share a summary of the visit, and if you and your physician decide to schedule another visit, he or she will schedule that through the message center as well. Our licensed nursing staff may also reach out to you directly by phone after your visits to follow up, if needed.

The cost of a Teladoc visit varies, depending on your benefits. Please refer to your welcome letter or call us at 1-800-Teladoc if you wish to confirm pricing prior to requesting a visit.

Our Dermatology service provides care from licensed dermatologists for persistent or serious skin issues like acne, rosacea, psoriasis, moles, or rashes.

When requesting a consult, you will be asked to provide a description of your skin condition and upload images of it. A dermatologist will review your request and contact you through our secure message center within two business days or less.

Yes. In order for the dermatologist to properly review and diagnose your condition, it is required that a minimum of three images be uploaded prior to scheduling your consult.

The dermatologist will respond within two (2) business days, diagnosing your condition and providing a personalized treatment plan, or asking for more information if needed.

Your dermatologist will message you through Teladoc’s secure message center if they need further clarification on the information you’ve submitted. If you have a new message from your dermatologist, you will receive a notification through email or text.

You can also ask follow-up questions at no charge for up to seven days after receiving your diagnosis.

Teladoc will send you information through the message center. To ensure patient safety, Teladoc may also have a licensed clinician contact you by phone, if necessary.

The cost of a Teladoc visit varies, depending on your benefits. Please refer to your welcome letter or call us at 1-800-Teladoc if you wish to confirm pricing prior to requesting a Dermatology consult.

Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs that may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors. View the current list of DEA-controlled substances.

Teladoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice.

Teladoc will automatically notify you through the message center when your prescription is submitted. We suggest contacting your selected pharmacy to confirm when your prescription will be ready.

Yes, however, any prescription of antibiotics must be accurate and professional. We understand the negative consequences that may result from over-prescribing, and thus our doctors will only write prescriptions in instances where such medication is absolutely necessary.

Prescription Policy

To setup your account, visit our account set up page or download the app. If you are unsure if you have access to Teladoc, please check with your health plan or employer, or call us at 1-800-Teladoc.

If you do not have access via your health plan or employer, you can set up an account at https://www.teladoc.com/getteladoc/.

You will be prompted to enter your billing information if a fee is due upon requesting a visit. You can always update your billing information at any time by going to the “My Account” page on Teladoc.com or the Teladoc mobile app.

You will need to complete a brief medical history before requesting your first visit through Teladoc. You will also be asked to update your medical history once a year in order to keep your information current. You can update your medical history whenever you need to on Teladoc.com or the Teladoc mobile app.

To schedule a visit, log in to your account at Teladoc.com or the Teladoc mobile app and click the "Request a Visit" button on the home page. You will be asked a series of questions related to your reason for requesting a visit, similar to the forms you would fill out at a doctor’s office. If you have any issues or questions, you can always call 1-800-Teladoc for assistance with scheduling a visit.

Video visits are available for Everyday Care and mental health consults only. Check out these step-by-step instructions to see how to schedule a video visit on the Teladoc mobile app.

The amount of time allocated to a visit varies depending on the treatment you seek:

• Everyday Care: There is no time limit, however most issues are resolved in under 15 minutes.
• mental health: The average mental health visit is 45 minutes, similar to an in-person therapy visit.
• Dermatology: All communication between you and your dermatologist is through Teladoc’s secure message center. You can ask follow-up questions at no charge for up to seven days and request the same dermatologist for subsequent consults if you wish.

To join a video visit, log in to your account on Teladoc.com or the Teladoc mobile app and click “Join Waiting Room.”

Please note that you cannot join a video visit through FaceTime or Skype.

If you have requested an ASAP visit, please enter the Waiting Room as soon as you have requested your video visit. The provider will meet you in the Waiting Room when they become available.

If you have requested a scheduled visit, please enter the Waiting Room at the day and time you have requested. You will receive a reminder by email or text 10 minutes prior to your scheduled visit time.

Please note: Video visits cannot be joined through FaceTime or Skype. They must be joined from within the mobile app or through your Teladoc account.

When requesting a visit, you have the option to receive text and email notifications, as well as push notifications^* when using the Teladoc app. Notifications vary based on the service and device being used. You will always receive notification when:

• Your visit request is confirmed
• The provider is reviewing your medical history (the provider generally reviews your medical history 5-10 minutes prior to the start of your visit)
• The provider is ready to see you

Once you schedule a video visit, you will be asked to test your audio and video quality. This page runs simple tests on both your audio and video quality. If both are functioning properly, your computer has passed the test and you can proceed with video visits.

_{*Please note: this test is not required when joining from a mobile device.}

If your computer passes these simple tests on video and sound quality, your microphone and camera are working properly and you can proceed with video visits.

No, you do not have to leave your app open. However, please keep your phone near you so that the visit can begin right when the provider arrives. You will receive a text or email notification indicating the visit is about to start.

If you have requested a scheduled visit, please enter the Waiting Room at the day and time you have requested.

If you are not in the waiting room when the provider arrives, they will wait a few minutes before moving on to the next patient. Don’t worry, we will try to connect with you three times prior to canceling your visit. You will get a new set of notifications before every attempt, and you can stay in the waiting room while you wait for the next provider to join you.

You will be given an estimated wait time when you request your video visit by web or on our mobile app.

If you have received a notification that the doctor is ready to see you, you should go to the video visit Waiting Room as soon as possible.

If you are not in the waiting room when the provider arrives, they will wait a few minutes before moving on to the next patient. Don’t worry, we will try to connect with you three times prior to canceling your visit. You will get a new set of notifications before every attempt, and you can stay in the waiting room while you wait for the next provider to join you.

*The Waiting Room can be accessed from the Teladoc.com or Teladoc mobile app home page.

After you place your test order online or by phone, STDCheck will fax a doctor-authorized test requisition to the local lab of your choosing. At the lab walk-in visit, you’ll have a quick specimen draw. The lab visit typically takes about 15 minutes. In three business days or less, you’ll receive a discreet email directing you to log in to your secure account on the STDCheck system to view your test results.

For patients whose test results are positive or require further explanation, you are able to request a consult with an STDCheck doctor. If appropriate, the doctor will write a prescription for treatment or provide linkage to further care.

Lab results are finalized and sent to you discreetly in three business days or less. For patients who receive positive STD test results, or whose results require further explanation, a consult may be requested with an STDCheck doctor at a time that is convenient for you. Once you request a consult, a doctor will call you back.

No. Please contact STDCheck to request your lab test-specific medical record.

Yes. You can request a copy of your lab test through the STDCheck website.

Pricing for STD individual tests and panels is available on the STDCheck site. STDCheck currently accepts credit cards, prepaid debit cards, cashier's checks, money orders, health savings accounts (HSA), flexible spending accounts (FSA), and PayPal. The member can present their insurance card at the lab and ask the lab to file a claim for reimbursement to the member.

The cost of a Teladoc visit varies, depending on the type of visit you are requesting and your plan design. Please refer to your welcome letter, or call 1-800-Teladoc if you wish to confirm pricing prior to requesting a visit.

If you do not have access via your health plan or employer, visit https://www.teladoc.com/getteladoc/ for additional pricing information.

Teladoc accepts all major credit cards and PayPal. If you have a visit fee, you will be shown the amount prior to confirming your visit request. For eligible plans, payments can be made with your health savings accounts (HSA), flexible spending account (FSA), or health reimbursement arrangement (HRA) card.

Teladoc works with many Medicare Advantage and Medicaid managed care plans but is not a provider for Medicare fee for service or Medicaid fee for service. Contact your health insurance provider to learn more about your benefits and to see if you have access to Teladoc.

Many health plans and employers provide Teladoc as part of their benefits. To check whether you are covered, set up your account online at Teladoc.com to register or reach out to your benefits manager. If you do not have access via your health plan or employer, you can set up an account at https://www.teladoc.com/getteladoc/.

When you have concerns or questions about a diagnosis, need help deciding on a treatment option, or question the need for surgery, Teladoc Medical Experts provides you with access to the world’s top medical minds. Our medical experts are peer-rated as the best in their fields of specialties and can provide advice on a wide range of conditions, from sports injuries and pregnancy complications to rare conditions, chronic diseases, and life-threatening illnesses.

Use Medical Experts to get an expert medical opinion when you want:

• Confirmation of a recent diagnosis
• A review of an upcoming surgery or treatment plan
• Help with a chronic condition
• A specific question about your health answered

If you need help finding a specialist for an in-person visit, we will search our database of medical experts to see if any of our doctors meet your criteria and practice within a distance that works for you. You can request this service on the Teladoc mobile app or Teladoc website by clicking the “Find a Doctor” button. The team can also offer you questions to ask your treating physician, so you feel confident and prepared for the visit.

You can request an Expert Medical Opinion on the Teladoc app or website, or call us at 1-800-Teladoc. Once a case is opened, a member of our clinical team will call you to better understand your needs, determine what types of records need to be collected, and to answer your questions about the process.

No. We will handle everything for you. All your contact with us is over the phone or online. You do not need to travel or contact your doctor(s) to obtain records, images, or other information related to your case.

If these services are part of your Teladoc benefit, the services are at no cost to you or your eligible dependents. Any tests and treatment options recommended by one of our medical specialists are not paid through Teladoc; those payments will depend on the terms of a member’s health insurance coverage. All recommendations from our specialists are completely voluntary.

No. Teladoc Medical Experts provides medical information only. These services do not provide medical care, diagnoses, or treatments. You will not be a patient of Teladoc or of any Teladoc Health expert who reviews your case. These services are only for additional medical insight on your condition. No doctor-patient relationship will be created between you and Teladoc or you and a medical expert. Your treating physician is still responsible for your care and all treatment decisions will be made solely between you and your treating physician.

You can cancel your visit on Teladoc.com or the Teladoc mobile app. After logging in to your account, navigate to your "Upcoming Visit” details, found on the homepage. There you will see a “Cancel Visit” button, which you can click to cancel your visit. If you have any immediate issues or questions, please call 1-800-Teladoc for assistance.

After you have submitted your visit request, you will receive notifications when:

• Your visit request is confirmed
• The provider is reviewing your medical history (the provider generally reviews your medical history 5-10 minutes prior to the start of your visit)
• The provider is ready to see you

If you have requested an as-soon-as-possible visit, please enter the Waiting Room as soon as you have requested your video visit. The provider will meet you in the Waiting Room when they become available.

If you have requested a scheduled visit, please enter the Waiting Room at the day and time you have requested. You will receive a reminder by email or text 10 minutes prior to your scheduled visit time.