US toll-free: 800-497-1634    

When you need answers, Expert Medical Opinion can help

Our leading medical experts can answer any medical questions, double-check a diagnosis, help you decide on a treatment plan or provide guidance about a surgery. Get started today by phone, web or app.

Use Expert Medical Opinion when you or your eligible dependents:

A team of experts on your side


leading medical experts


specialties and subspecialties

How it works

  • Start a case
    Submit your request , in the Teladoc or by calling .
  • Access expert guidance
    Connect with a physician who guides you through every step in the process and coordinates your review with a team of specialists and your existing physician.
  • Receive collaborative care
    Our team of doctors works with you to develop and deliver a clear diagnosis and treatment plan that’s right for you.
A difficult diagnosis

Hear Jay’s story

The peace of mind to proceed with confidence

Modified diagnosis
Modified treatment
Avoided unnecessary surgeries

Connect with us from anywhere

Call, go online or download the Teladoc app to get started with a dedicated physician.


When you have concerns or questions about a diagnosis, need help deciding on a treatment option or question the need for surgery. This benefit provides you with access to leading medical experts. Our experts can provide advice on a wide range of conditions from sports injuries and pregnancy complications to rare conditions, chronic diseases and life-threatening illnesses.

If you need help finding a specialist for an in-person visit, we will search our database of medical experts to see if any of our doctors meet your criteria and practice within a distance that works for you. You can request this service on the Teladoc mobile app or Teladoc website by clicking the “Local In-person Care” button. The team can also offer you questions to ask your treating physician so you feel confident and prepared for the visit.

You can request Expert Medical Opinion on the Teladoc app or website or call us at 800-497-1634. Once a case is opened, a member of our clinical team will call you to better understand your needs, determine what types of records need to be collected and to answer your questions about the process.

No. We will handle everything for you. All your contact with us is over the phone or online. You do not need to travel or contact your doctor(s) to obtain records, images or other information related to your case.

If these services are part of your benefit, the services are at no cost to you or your eligible dependents. Any tests and treatment options recommended by one of our medical specialists are not included. Those payments will depend on the terms of your health insurance coverage. All recommendations from our specialists are completely voluntary.

No. Our physicians provide medical information only. These services do not provide medical care, diagnoses or treatments. You will not be a patient of your assigned medical expert or any other provider who reviews your case. These services are only for additional medical insight into your condition. No doctor-patient relationship will be created between you and your medical expert. Your treating physician is still responsible for your care, and all treatment decisions will be made solely between you and your treating physician.