The cost of a Teladoc visit varies, depending on your plan design.
Yes. Teladoc members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.
Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.
Teladoc is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
You cannot request a particular doctor. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. All Teladoc doctors are board-certified, state-licensed and go through rigorous training and credentialing.
This varies depending on your specific plan. Most plan designs allow you to use the Teladoc service for you, your spouse and your dependents.
Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.
Teladoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice.
Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.
We do not turn patients away because of pre-existing conditions.
Teladoc visits are unavailable outside of the United States.
The following specialist services may not be available to all members:
Dermatology visits are available online. You can contact the Teladoc call center for assistance logging into your account.
Follow-up questions can be directed to the provider within 7 days of the initial visit. All treatment plans will be communicated through your Message Center.
So that your Teladoc physician can properly review and diagnosis your condition, Teladoc does require a minimum of three (3) images be uploaded prior to scheduling your visit.
Acceptable image file types: JPEG, GIF, PNG, 15MB max per image
The first time you request a visit Teladoc will page the first available provider. On subsequent visits, you will have the option to select the same provider or the first available.
Teladoc allows up to five images to be stored per visit.
Physicians have up to two (2) business days to diagnose or ask for more information if needed.
All diagnosis and prescription information will be managed through your Message Center.
All Teladoc dermatologists are board certified.
Teladoc will send you information through your Message Center but to ensure patient safety, Teladoc will also have a licensed clinician contact you by phone.
Teladoc does ask that you limit request for a visit to one medical condition.
The Teladoc dermatologist will determine treatment options based on the visit.
We do not share a member’s medical record unless specifically asked for by the member. Image uploads are not available on the Teladoc portable continuity of care record but are always available in the member’s Teladoc medical health record.
In order to make sure our providers have the best information possible to assist members, we do require a short intake with specific questions about their dermatology issue.
Teladoc offers visits in states where tele-dermatology is allowed and within states where Teladoc provides telemedicine services.
Dermatology visits are available to all Teladoc members.
The physician will send you a message through your Message Center asking for further clarification. You can choose how you are alerted that a new message is in your Message Center (i.e. text or email).
Yes. Because of the nature of the Dermatology visit (required images and additional health information), you must have online access.
All Behavioral Health visits are scheduled. Teladoc does not support an on-demand option at this time.
Our first time Behavioral Health visits average 45 minutes. Psychiatry visits vary in length based on the patient need.
Teladoc will provide Behavioral Health services to anyone over the age of 18.
This program is not intended to be used for emergency situations. Visit requests require an advance scheduling notification.
There are some prescriptions not provided by our service, but the licensed specialist will determine if you are best seen for an in-person visit for further evaluation.
After completing a quick intake assessment you will have a conversation with the Behavioral Health professional just as if you were in person.
Yes. A member can choose to see the same specialist or a different one. It’s your choice.
Confidentiality is very important to Teladoc and we follow the same strict security protocols as we do for our core services. All medical records are kept in a secure environment and Teladoc does not share the information with anyone outside of the patient’s specific request or as required by law.
Members can access the Behavioral Health service by logging into their account or by calling customer service.
You will need a telephone for telephonic visits. For video visits, you will need to have internet connectivity and webcam. Video visits are strongly encouraged by our specialists.
Psychiatrists are able to prescribe from a limited formulary. If the Behavioral Health specialist determines a different/higher level medication is appropriate, they may refer you for an in-person visit.
Our specialist profiles display information about each Teladoc professional, including gender, language and specialty. This information will display when making your specialist selection online.
At the end of the visit, the provider will schedule a follow up if the individual specialist deems necessary. At this time, only the next visit can be scheduled.
Teladoc does display a provider’s languages on the profile screen when making your selection. If a bilingual Teladoc specialist is not available, an interpreter will be provided.
Our therapy visit is expected to be 45 minutes on average. Psychiatry visits vary based on patient need.
Psychiatrist, Psychologist, Counselor, Clinical Social Workers, Therapist (Marriage and Family)
Only psychiatrist can prescribe medications.
Teladoc specialists utilize the member message center after each visit, but our licensed nursing staff will also be reaching out to patients directly by phone after their second and sixth visit to see how things are going. Ongoing outreach will occur as needed after the sixth visit.
At this time Teladoc will not include your Behavioral Health visit information in the medical record that is sent to your primary care provider.
In order to make sure our specialist have the best information possible to assist members, we do require a short intake with specific questions about their Behavioral Health status.
This is considered an emergency and the member should immediately dial 911 for assistance.
Not at this time. However, Teladoc is committed to evaluating this program to ensure compliance with patient safety standards.
At the discretion of the appropriate licensed specialist, prescriptions can be issued between 30-90 days.
Yes. Teladoc has partnered with SexualHealth to offer our members access to confidential STD lab testing.
APG Services is short for Analyte Physician Group Services. To help protect your privacy, sexual health uses “APG” in email and billing communications.
SexualHealth currently accepts all major credit cards including Visa, MasterCard, American Express and Discover Card, as well as most HSA cards. The billing charge on your statement will be from “APG Services”.
After you place your test order online or by phone, we’ll fax a doctor-authorized test requisition to the local lab of your choosing. At the lab walk-in visit, you’ll have a quick specimen draw. For most people, the lab visit takes about 15 minutes. In 3 business days or less, you’ll receive a discreet email directing you to login to your secure account on the sexual health system to view your test results. For patients whose test results are positive or require further explanation, you are able to request a visit with one of our doctors. If appropriate, the doctor will write a prescription for treatment or provide linkage to further care.
Test results are typically ready in 3 business days or less.
If you have a medical emergency, please go the emergency room or call 911. If your question is non-urgent, please call a Care Advisor toll free at 888-631-0116 so they can direct your call to a doctor or nurse. For patients who receive positive STD test results, or whose results require further explanation, a visit may be requested with a doctor at a time that is convenient for you. Once you request a visit, a doctor will call you back within 3 hours.
Log into your Teladoc account and click on the Request Lab Testing link to learn more about our lab testing program.
Currently visits are available on-demand by phone only.
No. Please contact SexualHealth to request you lab test-specific medical record.
The SexualHealth Care Advisors are available to guide you through the testing and test results process from start to finish. Simply log in to your Teladoc account and click on the Request Lab Testing link or call 888-631-0116 6am-10pm CDT.
Yes. You can request a copy of your lab test through the SexualHealth website.
Yes. Teladoc members will be speaking with Teladoc providers.
We provide STD testing for 8 of the most common sexually transmitted infections that can be detected through blood or urine: chlamydia, gonorrhea, hepatitis B, hepatitis C, herpes 1 + 2, HIV, syphilis and trichomonas.
Your tests will be processed by lab you select at the time you place your order. The laboratory options are among the largest CLIA-certified laboratories in the United States.
Yes. Prescriptions are typically sent electronically and can be picked up the same day. Please check with your pharmacy first to ensure they have the prescription ready for pick up.
Contact SexualHealth directly at 888-631-0116 6am-10pm CDT regarding any prescription related issues.