What can Teladoc doctors treat?
Teladoc doctors can diagnose and treat common conditions, including sinus problems, respiratory infection, allergies, cold and flu symptoms and many other non-emergency illnesses. When medically necessary, we can also prescribe medication.
Can Teladoc handle my emergency situations?
Teladoc is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency. If you are experiencing a medical emergency, please call 911.
Can I get a prescription?
Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.
What if I already have a Teladoc membership?
If you’re a Teladoc member, you can always log in with your existing account and receive care as provided by your employer, health plan or other plan sponsor. You can also call our hotline for general medical visits free of charge during this emergency. Please note, however, that if you call in through the hotline, you’ll be asked for registration information and a brief medical history before you’re able to request a visit, and your visit history will not be associated with your existing Teladoc membership.