Aetna Virtual Primary Care® powered by
Teladoc Health
Talk to a board-certified primary care doctor by phone or video and get dedicated, personalized support to help you get healthy and live healthy.
Talk to a board-certified primary care doctor by phone or video and get dedicated, personalized support to help you get healthy and live healthy.
Primary360 puts you in the driver’s seat of your health. Build an ongoing relationship with a virtual primary care doctor of your choice, get a personalized care plan to meet your health goals and schedule visits on your own time—all from wherever you are. Plus, you can talk to a doctor 24/7 for non-emergency needs after hours or on the weekends.
Choose the board-certified primary care provider (PCP) who’s right for you, and then we’ll guide you the rest of the way.
Once you choose your primary care provider, you’ll answer questions about your health so your Care Team can get to know you better. You’ll also receive a Welcome Kit with a blood pressure monitor (which is yours to keep) that you’ll use to share readings with your doctor prior to visits.
Create my account
Every minute matters when it comes to your health. During your initial visit, you have dedicated time with your doctor to get answers to any health questions, talk through any concerns and discuss next steps to achieve your health goals.
Schedule a visit
Get orders for lab work and prescriptions, and connect with an in-person specialist if needed. This will all be part of your Care Plan, which is your guide to things you can do to reach your goals.
Get started
Before your visit:
Once you choose your, you’ll answer some questions about your health so your Care Team can get to know you better. You’ll also receive a Welcome Kit with a blood pressure cuff (which is yours to keep) that you’ll use to share readings with your doctor prior to visits.
During your visit:
Every minute matters when it comes to your health. During your initial visit, you have dedicated time with your doctor to get answers to any health questions, talk through any concerns and discuss next steps to achieve your health goals.
After your visit:
Get orders for lab work, prescriptions and referrals to in-person specialists if needed. This will all be part of your Care Plan, which is your guide to things you can do to reach your goals.
Primary360 offers convenient access to high-quality primary care that revolves around you—your lifestyle, your needs and your health. It starts by selecting a primary care doctor and building an ongoing relationship with a dedicated Care Team that gets to know you as a person, not just another patient. From the annual checkup and ongoing wellness needs to managing chronic conditions and more complex challenges, you have access to trusted medical care and personalized support.
Eligible adults—ages 18 years and older—can use Primary360. Primary360 is ideal for those who don’t currently have a primary care provider or those who see their in-person primary care provider less often than they should.
Teladoc Health PCPs are board certified in family practice, internal medicine, and related specialties and have specific experience building relationships with patients in a primary care setting. You will also have access to an experienced Care Team of registered nurses, medical assistants and care coordinators who provide additional support and coordinate collaborative care throughout your care journey.
In this first appointment, expect to spend 45-60 minutes with your chosen PCP discussing your family and personal medical history, risk factors, medications and health challenges. Together, you and your PCP will define health goals and identify the tools needed to succeed. As a follow-up, relevant lab or diagnostic tests may be needed. Your Care Team can help schedule these services, and test results will be presented on your Teladoc Health Care Team Messages page. Your PCP will follow up to discuss results after testing is complete. After your visit, your PCP and Care Team will create a personalized care plan that will always be accessible through your Teladoc Health account.
As often as you would like! Primary360 enables you to reach out to your Care Team with no limits or additional fees. You are your Care Team’s highest priority and can expect to receive a response within 8 business hours or less.
Your primary care visits meet the recommended guidelines for a preventive visit from the U.S. Preventive Services Task Force. Prior to your visit, your primary care doctor will review the information provided through the Primary360 assessment. During the visit, they’ll check your blood pressure (recorded from the blood pressure cuff that will be sent to you once your appointment is scheduled), assess your body mass index by reviewing your height and weight and have an in-depth discussion about your family and personal medical history to make sure you are in good health. Video visits are preferred, and you will also have the ability to upload images of anything you’d like the doctor to look at specifically. Your doctor will order labs and radiology as clinically appropriate, and your dedicated Care Team will work with you to find an in-network lab or specialist.
Your primary care doctor can order lab work, imaging studies, coordination of care, vaccinations and even devices that allow remote monitoring. Your Care Team will assist you in connecting to an in-network laboratory or facility, and your primary care doctor will follow up to discuss the results after testing or imaging is complete.
Yes. Our primary care physicians can start new medications as clinically necessary and appropriate and can prescribe refills for maintenance medications for a full year. We do not prescribe opioids, narcotics and other DEA-controlled substances.
Yes, at any time members can upload medical records, immunization records and lab results, as well as other member-reported data, such as device data, into the Teladoc Health mobile app or web for review by their Teladoc Health PCP.
If your PCP is on vacation or unavailable, you will still have access to your Care Team to help answer any questions you may have. If you need to see a doctor during this time, you can always request a visit with another doctor licensed in your state.
If you are sick and in need of care right away, you can request a General Medical visit to talk to a doctor 24/7 for non-emergency conditions like cold and flu, sinus infections, allergies and more.
Yes, in those instances patients are still obligated to pay the physician consultation fee.
Teladoc Health is being provided to fully insured Aetna members and members of plans administered by Aetna. Teladoc Health is also provided to self-insured Aetna members and members of plans administered by Aetna whose employer has elected to offer the program to their employees. Teladoc Health and Teladoc Health physicians are independent contractors and are neither agents nor employees of Aetna or plans administered by Aetna. Teladoc Health is not available in all states. Teladoc Health does not replace the primary care physician. Teladoc Health does not guarantee that a prescription will be written. Teladoc Health operates subject to state regulation and may not be available in certain states. Teladoc Health does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. Teladoc Health physicians reserve the right to deny care for potential misuse of services.
A Primary Care Provider (PCP) as referenced in this material is only available virtually within the Aetna Virtual Primary Care® powered by Teladoc Health and primary care services offered by these providers are subject to the applicable cost-share for such benefit. These virtual providers are contracted/credentialed by Teladoc Health and cannot provide in-person primary care services (i.e., EKG, Pap smear, testicular exam, immunization).
