Welcome to Primary360

Primary care that fits your lifestyle by phone or video from
wherever you are

Woman on the phone setting up a Primary360 visit

We treat you as a person,
not just a patient.


Primary360 puts you in the driver’s seat of your healthcare experience. Build an ongoing relationship with a care provider of your choice, get a personalized care plan to meet your health goals and schedule your visits on your time—all from the convenience of your phone. Plus, you can talk to a doctor 24/7 for non-emergency needs after hours or on weekends.

Woman on the phone setting up a Primary360 visit

Focused on your needs
Your care provider of choice and dedicated Care Team partner to meet your health needs

Woman on the phone setting up a Primary360 visit

Convenient and flexible care
Have doctor visits by video or phone that fit into your schedule

Woman on the phone setting up a Primary360 visit

Become your healthiest self
With a personalized care plan created by you and your primary care provider, you will not only meet health goals, but achieve life goals too

Woman on the phone setting up a Primary360 visit

Get care 24/7
When you need more immediate care, you have 24/7 access to doctors for non-emergency conditions after hours or on weekends

Primary360 provides flexible care you can depend on.


  • Schedule and complete visits from the comfort of home by video or phone
  • Build a relationship with a primary care provider of your choice who takes the time to truly get to know you
  • Keep track of blood pressure, schedule routine checkups, monitor ongoing wellness and request referrals
  • Message with your dedicated Care Team 24/7 for unlimited support
  • Visit with a doctor in minutes when a more immediate need arises after hours (24/7)

Woman on the phone setting up a Primary360 visit

Meet a few of our primary care providers


Once you select a primary care provider who best fits your needs, you will also be assigned a Care Team
that supports you 24/7 for any questions, concerns, follow-ups or scheduling needs.

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Focus: I am excited to be part of this team as patients and providers look more and more toward virtual care to help provide a wide range of services into the future.

Fun fact: We recently returned from a seven-month-long “road school” adventure, in which we toured the U.S. in a school bus we converted into an RV.



Johanna Dreiling, MD
Specialty: Family medicine

Focus: I am excited to be part of this team as patients and providers look more and more toward virtual care to help provide a wide range of services into the future.

Fun fact: We recently returned from a seven-month-long “road school” adventure, in which we toured the U.S. in a school bus we converted into an RV.

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Focus: I feel honored to be serving patients with Teladoc, and I am excited to provide Primary360 in these troubled times.

Fun fact: I’m an assistant clinical professor for the medical students and residents of the Texas A&M School of Medicine.



Kirtan Patel, MD
Specialty: Family medicine

Focus: I feel honored to be serving patients with Teladoc, and I am excited to provide Primary360 in these troubled times.

Fun fact: I’m an assistant clinical professor for the medical students and residents of the Texas A&M School of Medicine.

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Focus: My work as a primary care provider and obesity medicine specialist reinforces my belief that food and nutrition are of paramount importance in getting us as a society healthy and keeping us healthy.

Fun fact: When I’m not working, my wife and I love being outdoors biking, camping and hiking with our 6-year-old son, 3-year-old daughter, and 11-year-old German shepherd.



Paul Sarmiento, MD
Specialties: Family & obesity medicine

Focus: My work as a primary care provider and obesity medicine specialist reinforces my belief that food and nutrition are of paramount importance in getting us as a society healthy and keeping us healthy.

Fun fact: When I’m not working, my wife and I love being outdoors biking, camping and hiking with our 6-year-old son, 3-year-old daughter, and 11-year-old German shepherd.

Take advantage of personalized primary care


Set up your account or log in to get started.

FAQs

Primary360 offers convenient access to high-quality primary care that revolves around you—your lifestyle, your needs and your health. It starts by selecting a primary care provider and building an ongoing relationship with a dedicated Care Team that gets to know you as a person, not just another patient. From the annual check-up and ongoing wellness needs to managing chronic conditions and more complex challenges, members have access to trusted medical care and personalized support.

Eligible adults—ages 18 years and older—can use Primary360. Primary360 is ideal for those who don’t currently have a primary care provider or those who see their primary care provider less often than they should.

Teladoc primary care providers are board-certified in family practice, internal medicine, and related specialties and have specific experience building relationships with patients in a primary care setting. You will also have access to an experienced Care Team of registered nurses, medical assistants and Care Coordinators who provide additional support and coordinate collaborative care throughout your care journey.

In this first appointment, expect to spend 30-45 minutes with your chosen primary care provider discussing your family and personal medical history, risk factors, medications and health challenges. Together, you and your primary care provider will define health goals and identify the tools needed to succeed. As a follow up, relevant lab or diagnostic tests may be needed. Your Care Team can help schedule these services, and test results will be presented on your Teladoc Care Team messages page. Your primary care provider will follow up to discuss results after testing is complete. After your visit, your primary care provider and Care Team will create a personalized care plan that will always be accessible through your Teladoc account.

As often as you would like! Primary360 enables you to reach out to your Care Team with no limits or additional fees. You are your Care Team’s highest priority and can expect to receive a response within eight business hours or less.

Your primary care visits meet the recommended guidelines for a preventive visit from the U.S. Preventive Services Task Force. Prior to your visit, your primary care provider will review the information provided through the Primary360 assessment and during the visit will check your blood pressure (recorded from the blood pressure cuff that will be sent to you once your appointment is scheduled), assess your body mass index by reviewing your height and weight, and have an in-depth discussion about your family and personal medical history to make sure you are in good health. Video visits are preferred, and you will also have the ability to upload images of anything you’d like the doctor to specifically look at. Your primary care provider will order labs and radiology as clinically appropriate and your dedicated Care Team will work with you to find an in-network lab or specialist.

Your primary care provider can order lab work, imaging studies, referrals, vaccinations and even devices that allow remote monitoring. Your Care Team will assist you in connecting to an in-network laboratory or facility of your choice, and your primary care provider will follow up to discuss the results after testing or imaging is complete.

Yes. Our primary care providers can start new medications as clinically necessary and appropriate and can prescribe refills for maintenance medications for a full year. We do not prescribe opioids, narcotics and other DEA-controlled substances.

Yes, at any time members can upload medical records, immunization records and lab results as well as other member-reported data, such as device data, into the Teladoc mobile app or web for review by their Teladoc primary care provider.

If your primary care provider is on vacation or unavailable, you will still have access to your Care Team to help answer any questions you may have. If you need to see a primary care provider during this time, you can always request a visit with another care provider licensed in your state.

If you are sick and in need of care right away, you can request a General Medical visit to talk to a doctor 24/7 for non-emergency conditions like cold and flu, sinus infections, allergies and more.